Frequently Asked Questions
Your guide to shopping the latest in high-performance computing.
Do you offer custom PC building services?
Yes, our expert technicians can assemble your custom rig. Simply select the 'Pro Assembly' option at checkout, and we will build, cable-manage, and stress-test your system before shipping.
What is the standard shipping time for hardware components?
In-stock components typically ship within 1-2 business days. Delivery usually takes 3-5 business days depending on your location and the selected shipping method.
Are your products covered by a warranty?
Every product sold by PC Express includes the full manufacturer's warranty. Additionally, we offer a 30-day store guarantee against any initial defects or DOA components.
What is your return policy for open-box items?
You can return most items within 15 days of delivery. Please note that opened software and CPUs with broken seals may be subject to a restocking fee or limited return eligibility.
Do you provide technical support for installation?
Absolutely. Our technical support team is available via live chat and email to assist you with driver installations, BIOS updates, and general troubleshooting for all hardware purchased from us.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for high-end gaming builds.